In the world of aviation communication, reliability is not optional. It is essential. Collins Aerospace, a Raytheon Technologies company, is looking for a Field Service Technician to join their team in Tokyo. In this role, you will provide maintenance services for mission critical communication systems used by airlines and private flight operators. You will support the deployment of ACARS radio stations across Japan, ensuring smooth implementation and stable operations after system cutover. From liaising with the Ministry of Internal Affairs and Communications to resolving technical issues and conducting service reviews, your work will keep aircraft connected and flights safe. If you have a solid understanding of networks and communication systems, strong customer service skills, and are fluent in Japanese with basic English, this field service technician position in Tokyo offers the chance to work with cutting edge technology in a global aerospace leader.
Company Overview
Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. As part of RTX, the company has the capabilities and expertise to solve customers’ toughest challenges. The Avionics and Connected Aviation business advances information management solutions for commercial and military customers worldwide, including robust communication systems for commercial air systems.
Key Responsibilities
- Support the design and deployment of radio station sites as planned, working closely with the project manager, engineering teams, and partner Nippon Airport Radio to refine designs based on local conditions.
- Propose cost reduction ideas and alternative solutions to meet customer needs and maximize solution effectiveness.
- Communicate with external agencies including the Ministry of Internal Affairs and Communications, RF operators, digital service providers, airlines, and other commercial operators regarding interference testing.
- Collaborate with internal and external teams to assist with change management, risk assessment, and schedule management for efficient on time project completion.
- Provide ongoing operations support in collaboration with Nippon Airport Radio to ensure stable system performance.
- Work with customers and internal teams to support information gathering, root cause analysis, and customer reporting when issues arise.
- Resolve a wide range of GlobaLink technical issues, including those related to the ACARS system.
- Conduct regular service reviews, respond promptly to customer inquiries from airlines, and provide service information and incident reports.
- Take responsibility for agreed Service Level Agreement targets on system operations, including server and network performance.
- Serve as the primary customer point of contact for hardware maintenance, service level compliance, escalations, and installations.
- Develop system operation manuals, prepare training materials, and conduct training sessions for system users.
- Perform daily and monthly system checks, promoting continual quality improvements.
- Take on additional projects as assigned by management.
Qualifications
Three or more years of datacenter maintenance experience is preferred. You should have a solid understanding of networks and communication systems. A Bachelor’s degree or an equivalent combination of experience, education, and training is required. Experience communicating with all levels of line management is essential. You must have effective communication skills in Japanese, including written, oral, and presentation abilities, as well as strong negotiation, interpersonal, and organizational skills. Basic written and conversational English is required. Skills and experience working with Linux systems are preferred. This role is primarily onsite, Monday to Friday from 9:00 AM to 6:00 PM JST, with Saturdays, Sundays, and Japanese national holidays off.
[Part 5] Benefits and Perks
This full time role offers a competitive compensation package commensurate with experience. A competitive hourly wage ranging from $18.00 to $22.00 per hour, based on experience. You will work with a global leader in aerospace technology, gaining exposure to mission critical communication systems. The position provides opportunities for professional development and collaboration with international teams. You will enjoy a stable work schedule with weekends and national holidays off. RTX offers comprehensive benefits including health insurance, paid time off, and retirement plans in accordance with Japan labor standards.
How to Apply
If you are a skilled technician with a passion for aviation communication systems and a commitment to customer service, we encourage you to apply. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. Please submit your application through the Collins Aerospace careers portal. Join a team that keeps the world’s aircraft connected and flying safely. Your next opportunity takes off here in Tokyo.