Imagine starting your workday against the stunning backdrop of Lake Wakatipu. Copthorne Hotel and Resort Lakefront Queenstown is seeking a vibrant and dedicated Food and Beverage Attendant to join our team. This is your chance to be at the heart of our guests’ holiday memories, delivering exceptional service across our dining outlets in one of New Zealand’s most beautiful destinations. If you bring energy, a smile, and a passion for genuine hospitality, we’d love to welcome you aboard.
Company Overview
As part of the renowned Millennium Hotels and Resorts group, the Copthorne Hotel & Resort Lakefront Queenstown is guided by strong values and a commitment to creating ‘A Thousand Ways of Happiness’ for both our guests and our team. We pride ourselves on a supportive, professional environment where training and career growth are actively encouraged. Working with us means being part of a leading national brand while enjoying the unique lifestyle and community spirit of Queenstown.
Key Responsibilities
You will be the friendly face that enhances our guests’ dining experience from start to finish. Your core duties will include:
- Welcoming guests, taking food and beverage orders, and providing knowledgeable menu recommendations with a natural upselling approach.
- Delivering orders promptly and accurately, ensuring every plate and drink meets our high presentation standards.
- Attentively catering to specific dietary requirements and cultural needs with care and understanding.
- Efficiently setting, clearing, and resetting tables, and assisting with the replenishment and presentation of buffet stations.
- Processing transactions through our POS system and assisting with room service orders and delivery.
- Maintaining impeccable cleanliness and hygiene standards in all service areas, following all food safety protocols.
- Working seamlessly as part of a close-knit team to ensure smooth service during busy periods.
Qualifications
We are looking for a team player with a great attitude and a heart for service. The ideal candidate will have:
- A strong customer service focus and a naturally friendly, professional demeanor.
- Clear communication skills and the ability to interact warmly with people from all walks of life.
- A proactive, reliable nature and the initiative to see what needs to be done.
- The ability to work effectively under pressure in a fast-paced environment while maintaining a positive attitude.
- Flexibility to work a rotating roster that includes early mornings (from 5:30 AM), evenings, weekends, and public holidays.
Previous hospitality experience or a relevant qualification is ideal. Barista skills, POS system knowledge, or prior food and beverage experience will be highly regarded.
Benefits and Perks
We believe in rewarding our team for their hard work. This role comes with fantastic benefits, including:
- A guaranteed 30+ hours per week at an hourly rate of $26.70.
- Significant discounts on accommodation and food and beverage across our New Zealand and global network of hotels.
- A complimentary staff meal provided on duty and a uniform supplied.
- Opportunities for ongoing training and clear pathways for career development within a leading hotel brand.
- Access to discounted Southern Cross health insurance rates.
- The unbeatable opportunity to live and work in the adventure capital of the world, Queenstown.
How to Apply
Ready to launch your hospitality career in an incredible location? To apply, please prepare your current CV and a brief cover letter outlining your suitability for this guest-focused role.
Submit your application and take the next exciting step in your journey with Copthorne Hotel & Resort Lakefront Queenstown. We look forward to hearing from you.