Do you have a passion for pets and a talent for leading dynamic teams? PetSmart is looking for a dedicated Retail Store Manager to lead the pack in delivering exceptional experiences for pets, pet parents, and our associates. In this vital role, you’ll oversee all aspects of store operations, from nurturing a positive team culture to driving business success and ensuring the safety and happiness of every animal in our care. If you’re a leader who thrives on building community, achieving goals, and doing “Anything for Pets,” we invite you to bring your expertise to our team.
Company Overview
At PetSmart, we believe “Anything for Pets” starts with our people. We are a trusted destination where pets and their families find not just products, but a community. We empower our 50,000+ associates with the tools, resources, and opportunities to grow meaningful careers while making a positive impact every day. We celebrate diversity, champion development, and are united by our shared passion for enriching the lives of pets. Join our pack and help us create moments that matter.
Key Responsibilities
As the Store Leader, you will be the driving force behind your store’s success. Your essential duties include:
- Recruiting, training, mentoring, and developing a team of leaders and associates. Fostering an inclusive, open-door culture, managing schedules and payroll, and driving overall associate engagement.
- Ensuring an outstanding, safe experience for pets, pet parents, and associates. Leading community initiatives, maintaining store standards, and handling customer concerns with professionalism.
- Analyzing performance metrics to achieve sales, profitability, and shrink targets. Managing store expenses, executing corporate strategies, and communicating business objectives effectively to your team.
- Upholding the highest standards of pet care and safety, taking immediate action for any sick or injured pet, and ensuring compliance with all related policies and procedures.
Qualifications
The ideal leader for our pack will possess:
- 4 to 6 years of progressive retail leadership or customer-focused management experience.
- Full-time availability with the flexibility to work evenings, weekends, and holidays as needed.
- Strong proficiency in computer applications and business reporting.
- Excellent written and verbal communication skills.
- The ability to remain calm under pressure, with outstanding organizational skills and attention to detail.
- A genuine passion for pets and their well-being.
Benefits and Perks
At PetSmart, we take care of our pack with an “AWEsome” benefits package:
- Competitive salary range of US$65,000 – US$116,000 per year, based on experience and location.
- Paid weekly.
- Comprehensive Health & Wellness benefits.
- Group Registered Retirement Plan (RRSP) with company match.
- Generous paid time off for full-time associates.
- Associate discounts and Tuition Assistance.
- Clear career pathing and professional development opportunities.
- The rewarding feeling of making a difference for pets and people every day.
How to Apply
Ready to lead with purpose and passion? We’re excited to hear your story Apply now through the PetSmart Careers portal or other listed platforms.
PetSmart is an equal opportunity employer committed to diversity and inclusion. We provide reasonable accommodations throughout the application process upon request. We thank all applicants for their interest; only those selected for an interview will be contacted.
Join us and help us do Anything for Pets.