A prestigious luxury hotel in the heart of Tokyo is seeking an experienced Housekeeping Supervisor to join their team and take responsibility for the daily shift operations of Housekeeping and Laundry. This role offers the opportunity to work with a brand that embodies timeless glamour, heritage, and the spirit of Italian luxury. If you have two years of experience in housekeeping or a related professional area and are ready to lead a team in maintaining the highest standards of cleanliness and service, this position provides the chance to be part of an extraordinary property developed in partnership with the legendary jeweler and luxury products designer Bulgari. You will direct and work alongside employees to ensure guestrooms, public spaces, and employee areas are impeccably maintained, while supporting guest satisfaction and operating budget goals.
Company Overview
Bulgari Hotel Tokyo is part of a select collection of Bulgari Hotels & Resorts located in major cosmopolitan cities and luxury resort destinations around the world. Developed in partnership with the iconic jeweler and luxury products designer Bulgari, these properties deliver the excitement, timeless glamour, and heritage of the Bulgari brand. As part of Marriott International, they combine Italian craftsmanship and design with world class hospitality. Their team is dedicated to creating extraordinary experiences for guests who appreciate the finest things in life.
Key Responsibilities
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner to support seamless guest arrivals and departures.
- Work effectively with the Engineering department on guest room maintenance needs, coordinating repairs and ensuring follow up.
- Supervise the property general cleaning schedule, ensuring all areas are maintained to the highest standards.
- Obtain lists of rooms to be cleaned immediately and lists of prospective check outs or discharges to prepare work assignments efficiently.
- Inventory stock to ensure adequate supplies of guestroom amenities, cleaning supplies, and uniforms.
- Supervise daily Housekeeping shift operations and ensure compliance with all housekeeping policies, standards, and procedures.
- Support and supervise an effective inspection program for all guestrooms and public space, maintaining quality standards.
- Communicate areas that need attention to staff and follow up to ensure understanding and corrective action.
- Ensure all employees have proper supplies, equipment, and uniforms to perform their duties effectively.
- Participate in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
- Understand the impact of department operations on overall property financial goals and manage to achieve or exceed budgeted objectives.
- Respond to and handle guest problems and complaints with professionalism and care.
- Empower employees to provide excellent customer service and emphasize guest satisfaction during departmental meetings.
- Participate in employee performance appraisal, interviewing, hiring, and training processes to build a strong team.
Qualifications
A high school diploma or GED with two years of experience in housekeeping or a related professional area is required. Alternatively, a two year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required will be considered. Strong leadership and organizational skills are essential. The ability to manage staffing levels to meet guest service, operational, and financial objectives is important. Experience with budgeting, operating statements, and payroll progress reports is valued. A commitment to guest satisfaction and continuous improvement is essential. The ability to administer property policies fairly and consistently is required.
Benefits and Perks
This full time management position offers a competitive monthly salary ranging from JPY 350,000 to JPY 450,000 depending on experience and qualifications. As part of Bulgari Hotels & Resorts and Marriott International, you will enjoy comprehensive benefits including health insurance, retirement savings options, paid time off, and employee discounts on hotel rooms and amenities. Professional development opportunities are available to support your career growth. Working at Bulgari Hotel Tokyo provides the opportunity to be part of a legendary brand that combines Italian luxury with Japanese hospitality in one of the world’s most dynamic cities.
How to Apply
Qualified candidates who meet the requirements and are ready to lead a team in delivering exceptional luxury experiences are encouraged to apply for this Housekeeping Supervisor position. Please submit your application through the Marriott International careers portal referencing job number 26034543. The hiring team is looking for a dedicated professional who shares their commitment to excellence, attention to detail, and passion for creating unforgettable guest experiences. Join a brand where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. Apply today.