A visionary luxury hotel in the heart of Tokyo is seeking an entry level manager to join their Housekeeping team in a role that balances polish with personality, perfectionism with individualism, and comfort with charisma and charm. If you have a passion for creating exceptional guest experiences and are ready to support a team in maintaining the highest standards of cleanliness and service, this position offers the opportunity to be part of a brand that combines the visionary genius of boutique hotelier Ian Schrager with the global reach of Marriott International. You will work alongside employees to clean and maintain guestrooms and public spaces, complete inspections, and ensure guest and employee satisfaction while supporting the operating budget. This is a role for someone who is outgoing, authentically amazing, and looking for a place to work that inspires, challenges, and makes them proud.
Company Overview
The Tokyo EDITION Toranomon is part of EDITION Hotels, a brand that combines the visionary genius of boutique hotelier Ian Schrager with the service delivery of a world class luxury hotel and the global reach of Marriott International. EDITION delivers an entirely new experience in hospitality, targeting sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence. The brand is built on the belief that service comes from the heart, not from a handbook, and that every guest experience should feel like a never ending theatrical performance that continuously delights and enchants. As part of this global community, you will be part of a team that values authenticity, creativity, and exceptional service.
Key Responsibilities
- Ensure knowledge and understanding of OSHA regulations are up to date, maintaining a safe work environment for all team members.
- Oversee all lost and found procedures, ensuring items are properly logged, stored, and returned to guests when possible.
- Obtain lists of rooms to be cleaned immediately and lists of prospective check outs or discharges to prepare work assignments efficiently.
- Inventory stock to ensure adequate supplies are available for daily operations.
- Ensure guest room status is communicated to the Front Desk in a timely and efficient manner to support seamless guest arrivals.
- Work effectively with the Engineering department on guest room maintenance needs, coordinating repairs and follow up.
- Understand and comply with loss prevention policies and procedures to protect guests and associates.
- Ensure all employees have proper supplies, equipment, and uniforms to perform their duties effectively.
- Assist in supervising an effective inspection program for all guestrooms and public space, maintaining quality standards.
- Manage linen inventory and guest supplies, assisting in the ordering of supplies as necessary.
- Supervise Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
- Observe service behaviors of employees and provide feedback to individuals, continuously striving to improve service performance.
- Handle guest problems and complaints, seeking assistance from the supervisor as necessary.
- Assist in the review of comment cards and guest satisfaction results with employees, using feedback to drive improvement.
- Set a positive example for guest relations, demonstrating a commitment to exceptional service.
Qualifications
A high school diploma or GED with one year of experience in housekeeping or a related professional area is required. Alternatively, a two year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required will be considered. Strong organizational skills and attention to detail are essential. The ability to work effectively with team members across departments including Front Desk and Engineering is important. A commitment to guest satisfaction and service excellence is essential. A warm and welcoming demeanor that reflects the brand’s commitment to authenticity and personality is valued.
Benefits and Perks
This full time management position offers a competitive monthly salary ranging from JPY 280,000 to JPY 350,000 depending on experience and qualifications. As part of EDITION and Marriott International, you will enjoy comprehensive benefits including health insurance, retirement savings options, paid time off, and employee discounts on hotel rooms and amenities. Professional development opportunities are available to support your career growth. Working at The Tokyo EDITION Toranomon provides the opportunity to be part of a brand that challenges conventions and delivers exceptional experiences. You will be part of a global community where your unique background is valued and celebrated.
How to Apply
Qualified candidates who are ready to bring their authentic self to a role that inspires and challenges are encouraged to apply for this Housekeeping Supervisor position. Please submit your application through the Marriott International careers portal referencing job number 26014215. The hiring team is looking for outgoing, authentically amazing individuals who are looking for a place to work that makes them proud. Join a team where service comes from the heart and where every day is an opportunity to create magical experiences for guests. Apply today to begin your journey with EDITION and Marriott International.