A visionary luxury hotel in the heart of Tokyo is seeking an experienced Housekeeping Supervisor to join their team in a role that blends polish with personality, perfectionism with individualism, and comfort with charisma and charm. If you have at least one year of supervisory experience and a passion for maintaining the highest standards of cleanliness and service, this position offers the opportunity to be part of a brand that combines the visionary genius of boutique hotelier Ian Schrager with the global reach of Marriott International. You will inspect guest rooms and public areas after cleaning to ensure quality standards, coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry, and assist management in hiring, training, and motivating employees. This is a role for someone who is outgoing, authentically amazing, and looking for a place to work that inspires, challenges, and makes them proud.
Company Overview
The Tokyo EDITION Toranomon is part of EDITION Hotels, a brand that combines the visionary genius of boutique hotelier Ian Schrager with the service delivery of a world class luxury hotel and the global reach of Marriott International. EDITION delivers an entirely new experience in hospitality, targeting sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence. The brand is built on the belief that service comes from the heart, not from a handbook, and that every guest experience should feel like a never ending theatrical performance that continuously delights and enchants. As part of this global community, you will be part of a team that values authenticity, creativity, and exceptional service.
Key Responsibilities
- Inspect guest rooms, public areas, and other spaces after being cleaned by Housekeepers to ensure all quality standards are met.
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities and act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry.
- Document and resolve issues with discrepant rooms in collaboration with the Front Desk team.
- Prepare, distribute, and communicate changes in room assignments to ensure smooth operations.
- Communicate issues and updates to the next shift to maintain continuity.
- Complete required paperwork accurately and in a timely manner.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Follow all company and safety and security policies and procedures, reporting any maintenance problems, safety hazards, accidents, or injuries.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
- Develop and maintain positive working relationships with others, listening and responding appropriately to concerns.
- Move, lift, carry, and place objects weighing up to 55 pounds without assistance and in excess of 55 pounds with assistance.
- Push and pull a loaded housekeeping cart and other work related machinery over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Enter and locate work related information using computers and point of sale systems.
Qualifications
A high school diploma or GED equivalent is required. Candidates must have at least one year of related work experience and at least one year of supervisory experience. Strong organizational and leadership skills are essential. The ability to coordinate efforts across multiple departments is important. A commitment to guest satisfaction and quality standards is essential. Physical requirements include the ability to move, lift, and carry objects up to 55 pounds, push and pull loaded housekeeping carts, and stand, walk, bend, and kneel throughout the shift. Proficiency with computers and point of sale systems is required.
Benefits and Perks
This full time non management supervisory position offers a competitive monthly salary ranging from JPY 280,000 to JPY 350,000 depending on experience and qualifications. As part of EDITION and Marriott International, you will enjoy comprehensive benefits including health insurance, retirement savings options, paid time off, and employee discounts on hotel rooms and amenities. Professional development opportunities are available to support your career growth. Working at The Tokyo EDITION Toranomon provides the opportunity to be part of a brand that challenges conventions and delivers exceptional experiences. You will be part of a global community where your unique background is valued and celebrated.
How to Apply
Qualified candidates who are ready to bring their authentic self to a role that inspires and challenges are encouraged to apply for this Housekeeping Supervisor position. Please submit your application through the Marriott International careers portal referencing job number 26024288. The hiring team is looking for outgoing, authentically amazing individuals who are looking for a place to work that makes them proud. Join a team where service comes from the heart and where every day is an opportunity to create magical experiences for guests. Apply today to begin your journey with EDITION and Marriott International.
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