A world class hotel located at the gateway to Tokyo Disney Resort is seeking a warm and welcoming Bell Attendant to join their guest services team. This role is about more than just transporting luggage it is about creating a sense of belonging from the moment a guest arrives. If you are a team player who is excited to deliver meaningful guest experiences, this position offers the opportunity to be part of a global community that has been a place to gather and connect since 1937. You will greet and escort guests to their rooms, inform them about property amenities and local attractions, assist with luggage, and arrange transportation. Every interaction is an opportunity to make guests feel welcomed, valued, and cared for.
Company Overview
Sheraton Grande Tokyo Bay Hotel is part of the Sheraton family, a global community that has been a place to gather and connect since 1937. With more than 400 communities around the world, Sheraton associates create a sense of belonging for guests through engaging experiences and thoughtful service. The hotel is located in Urayasu, Chiba, offering convenient access to Tokyo Disney Resort and welcoming guests from around the world. As part of Marriott International, Sheraton is committed to fostering an environment where the unique backgrounds of associates are valued and celebrated.
Key Responsibilities
- Greet and escort guests to their rooms, providing a warm and professional welcome that sets the tone for their stay.
- Open doors and assist guests and visitors entering and leaving the property with a friendly and helpful demeanor.
- Inform guests of property amenities, services, hours of operation, and local areas of interest and activities.
- Identify and explain room features to guests including use of room key, mini bar, ice and vending areas, in room safe, and valet laundry services.
- Transport guest luggage to and from guest rooms and the designated bell area, ensuring all items are handled with care.
- Assist with luggage storage and retrieval, maintaining organization and security of stored items.
- Assist guests and visitors in and out of vehicles, helping with loading and unloading luggage as needed.
- Supply guests with directions and arrange transportation including taxicabs, shuttle buses, and limousine or sedan services as requested.
- Communicate parking procedures to guests and visitors clearly and courteously.
- Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to the manager.
- Maintain awareness of undesirable persons on property premises to ensure guest safety.
- Ensure uniform and personal appearance are clean and professional, maintaining confidentiality of proprietary information.
- Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Qualifications
A high school diploma or GED equivalent is preferred. No related work experience is required as training will be provided to ensure you meet the brand’s service standards. Candidates must have a warm and welcoming demeanor with a genuine desire to help others. The ability to communicate clearly and professionally is essential. Physical requirements include the ability to move at a speed required to respond to work situations, stand, sit, or walk for an extended period, move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance and up to 75 pounds with assistance. The ability to move over sloping, uneven, or slippery surfaces, up and down stairs and service ramps, and reach overhead and below the knees is required.
Benefits and Perks
This full time position offers a competitive monthly salary ranging from JPY 200,000 to JPY 260,000 depending on experience and qualifications. As part of the Sheraton family and Marriott International, you will enjoy comprehensive benefits including health insurance, retirement savings options, paid time off, and employee discounts on hotel rooms and amenities. Professional development opportunities are available to support your career growth. Working at Sheraton Grande Tokyo Bay Hotel provides the opportunity to be part of a global community that values connection, belonging, and exceptional service.
How to Apply
Qualified candidates who are ready to welcome guests and create meaningful experiences are encouraged to apply for this Bell Attendant position. Please submit your application through the Marriott International careers portal referencing job number 26027691. The hiring team is looking for team players who are excited to deliver thoughtful service and make every guest feel welcomed and valued. Join a global community where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself. Apply today.