A world class luxury hotel in Nagoya is seeking an experienced Housekeeping Supervisor to support all Housekeeping and Laundry operations while developing team members to deliver exceptional guest experiences. This role is perfect for a hospitality professional who takes pride in maintaining the highest standards of cleanliness and service, and who enjoys leading and mentoring a team. If you have supervisory experience in housekeeping or laundry within the hotel or leisure sector, strong commercial awareness, and a passion for delivering exceptional guest service, this position offers the opportunity to work with a globally respected brand. You will assist the Executive Housekeeper in overseeing daily operations, conducting inspections, managing budgets, and ensuring that every guest experience reflects the warmth and hospitality that Hilton is known for.
Company Overview
Conrad Nagoya is part of Hilton, one of the world’s leading global hospitality companies. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Their vision to fill the earth with the light and warmth of hospitality unites their team members around the world in creating remarkable hospitality experiences every day. Conrad Hotels & Resorts represents the pinnacle of luxury and sophistication, offering guests a seamless blend of contemporary design and thoughtful service.
Key Responsibilities
- Assist with overseeing Housekeeping and Laundry operations, ensuring all areas meet the brand’s high standards.
- Operate within departmental budgets through effective stock and cost controls and well managed schedules.
- Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
- Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified by the hotel brand standards.
- Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper.
- Implement all Housekeeping policies and procedures including Health and Safety and security requirements.
- Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and teamwork.
- Ensure team members have up to date knowledge of all room categories and amenities.
- Assist the Executive Housekeeper in maintaining good communication and work relationships across all hotel areas and with external customers and suppliers.
- Ensure staffing levels cover business demands and manage staff performance issues in compliance with company policies.
- Support ongoing training and development of the team, and deputize in the absence of the Executive Housekeeper.
- Provide excellent guest service and assist other departments wherever necessary.
Qualifications
Candidates must have housekeeping or laundry experience in the hotel, leisure, or retail sector in a managerial or supervisory capacity. A high school certificate or equivalent is required. A high level of commercial awareness and cost control capabilities is essential. Proficiency at a basic level with computers and computer programs including Microsoft Office is required. Excellent leadership, interpersonal, and communication skills are essential. A commitment to delivering high levels of customer service and the ability to work under pressure are important. Excellent grooming standards and flexibility to respond to a range of different work situations are required. Knowledge of Workplace Health, Safety, and Hygiene is essential. A passion for delivering exceptional levels of guest service is essential. Familiarity with Property Management Systems, experience managing a department and Profit and Loss account, and a high level of IT proficiency are advantageous.
Benefits and Perks
This full time position offers a competitive monthly salary ranging from JPY 300,000 to JPY 380,000 depending on experience and qualifications. As part of Hilton, you will enjoy comprehensive benefits including health insurance, retirement savings options, paid time off, and employee discounts on hotel stays and amenities across the global portfolio. Professional development opportunities are available to support your career growth. Working at Conrad Nagoya provides the opportunity to be part of a globally respected luxury brand where your leadership and attention to detail will be valued.
How to Apply
Qualified candidates who meet the requirements and are ready to lead a team in delivering exceptional guest experiences are encouraged to apply for this Housekeeping Supervisor position. Please submit your application through the Hilton careers portal. The hiring team is looking for a dedicated professional who shares their commitment to excellence, attention to detail, and passion for hospitality. Join a global community where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of yourself. Apply today.
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where i can send resume for job posting?